FREQUENTLY ASKED QUESTIONS

According to Gartner, 47% is the average increase in sales after implementing a CRM system company-wide, not just within the sales team. This 47% performance can be exceeded by fully leveraging the potential of CRM Connect. Source: Gartner – Hype Cycle for CRM Sales Technology, 2019 – www.gartner.com/en/documents/3947335

Yes, you’re fully compliant with GDPR regulations. You have a module that lets you set up and configure your GDPR policy for prospects and clients. This means GDPR will be implemented across your organization.

Yes, it is possible. Let us know what you need, and we will prepare a proposal. Furthermore, we can integrate CRMconnect with other in-house solutions such as online stores, warehouse management, B2B portals for supply chain and distribution, or with third-party solutions.

We are committed to following the 20:80 rule, meaning 20% of the features are used by 80% of users, and we continuously improve these to maintain a very high level of customer satisfaction. We are open to improvement suggestions and will develop new features if they are requested by at least 10 clients.

We offer API support for specific data and operations. We commit to following the 20:80 rule, meaning that 20% of functionalities are used by 80% of users, and we continuously improve them to maintain a very high level of customer satisfaction. We are open to improvement suggestions and develop new functionalities if they are requested by at least 10 clients.

We have 10 years of experience in EDI solutions (EDIconnect) and over 1200 clients have used our services. As a CRMconnect user, we offer you EDI integrations with major retailers or integration with your business partners. We can also set up a B2B portal for your supply chain and distribution networks.

Yes! You can upgrade to a higher or downgrade to a lower package at any time. The only change will be in terms of access to functionalities, meaning you’ll either gain more features or they will be restricted. But don’t worry, your data will be preserved, and you can always return to the higher package. Every business goes through certain stages, and we, as a long-term partner, need to understand and support you throughout.

The subscription is predictable and is based on the number of active users. If one of your colleagues is no longer part of your team, you can deactivate their account and transfer all data to another user. This way, the data, along with its history, is preserved. For example, if you have 15 users and 5 are inactive accounts (colleagues who have left), you will only pay for the 10 active users.

We provide an optimal number of users for each company from the start. Your need for more users is great news for us for several reasons: CRMconnect proves its usefulness, its benefits can be scaled to more team members, and we start generating revenue. There are two options: to keep the free evaluation, you can upgrade to a higher plan that includes more users, or you can start paying a monthly subscription per user. The choice is yours.

You can choose any of the Start-up, Essential, or Pro packages. And yes, you can evaluate the Pro package from the very beginning, for free. This way, you can see the benefits of each feature for yourself.

Some modules and functionalities may incur additional costs. This is normal, especially when we talk about integrations and customizations like 3PL: ERP, WMS, EDI, and more. Additional costs may also occur if you exceed necessary usage: server space (1.49 EUR/GB SSD), monthly subscription for EDI connections with retail chains (15 EUR – 30 EUR), cost per EDI message (0.09 EUR -0.49 EUR/message). For development and implementations, we offer a simple formula for mixed professional services.

This offer is available only to those who sign up by September 30, 2022. Those who sign up starting October 1, 2022, will receive normal (slightly higher) rates and a shorter trial/evaluation period of 3 or 6 months. We recommend creating your account immediately to take advantage of our launch offer.