Competence, professionalism, flexibility, adaptability to our requirements and needs. We found these qualities in your team, and they have been confirmed throughout our collaboration, which has lasted for over two years. You have responded to all our notifications and have been open to our suggestions for improvement (e.g., developing a dedicated text field for the delivery address in Arabesque orders; defining multiple order types according to our requirements and assisting in their correct mapping, etc.)
We had a somewhat challenging start, with many deficiencies and errors, but you managed to resolve all critical issues. We still have suggestions for improvement, and I am confident that you will continue to be open to them!

We began our partnership with EDIconnect about 4 years ago, taking cautious steps but confident in their ability to support our development needs. Given the complexity of our requests, we wanted to get to know the team and discuss the solutions and implementation approach. With EDIconnect, we have a reliable partner who is attentive to our requests and manages to tailor solutions to the complex technical needs of Arabesque. We rely on EDIconnect to continue their involvement in the upcoming developments in the company's operational optimization process.
We would like to thank the entire team for their approach and resolution of our requests.

EDIconnect has been a long-standing partner in our relationship with Samsung. Over time, EDIconnect has continued to be on our list of suppliers due to the quality of services provided and the good results achieved in the re-evaluation processes. In our industry, adaptability to customer requirements and the speed of implementing changes are key factors for successful collaboration. With the assistance of EDIconnect's staff, the implementation of EDI messages with new partners, as well as the expansion of current functionalities to automate communication with Samsung customers, have all been carried out in accordance with agreed-upon terms. We would like to thank the team members for their flexibility and support.